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Archive for June 23rd, 2008
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Secret Shopper Patients for Doctor’s Office Scrutiny
You’ve heard of mystery shoppers, I’m sure. They conduct business transactions or pretend to browse/window shop in certain stores in order to evaluate, in secret, the customer service skills of employees. As Well’s Tara Parker-Pope explains, the American Medical Association was considering whether to support fake undercover patients in waiting rooms as a way to ensure [...]
